May 16, 2024
By Alisa McClure
Blue Shield of California Member Alert
Blue Shield of California –
Incorrect Out of State Provider Termination Notices
| Beginning April 1, 2024, members outside of California may have received an erroneous Continuity of Care (COC) provider termination letter or email. This occurred due to a data entry error outside of the control of Blue Shield of California. As a result, an incorrect provider file was uploaded to a data repository, leading Blue Shield’s automated systems to generate the member communications.We are actively addressing this issue by updating the provider statuses through collaboration with appropriate plan partners. We have been advised that most issued provider termination communications were incorrect. We are encouraging members to confirm in-network status directly with their providers. Members who received an erroneous COC provider termination communication will be notified promptly when we receive updated files from our plan partners.
This situation has not affected the provider directory data published on Blue Shield of California’s website.
We understand the impact this may have and appreciate your understanding. We will keep you updated as more information becomes available. Thank you for your continued partnership with Blue Shield of California. |
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